Oracle rolls out CRM features ahead of OpenWorld

Oracle has issued a number of CRM-related announcements ahead of its OpenWorld conference being held next week in San Francisco.

The database and business systems behemoth is taking its PeopleSoft and Siebel CRM applications mobile and issuing a new release of Contact Center Anywhere.

In partnership with Jersey City, N.J.-based Antenna Software Inc., Oracle is releasing a mobile application for organizations running PeopleSoft Enterprise CRM on BlackBerry, Palm or Windows mobile devices. AMPower Sales for PeopleSoft Enterprise includes out-of-the-box account, opportunity, contact, lead, calendar and task management, one-click calling/email and over the air application deployment and updates. The application is available for both on-demand and on-premise licensing and runs on PeopleSoft Enterprise CRM 8.9 and 9.0.

Oracle's latest Siebel CRM application on the BlackBerry platform now enables Siebel CRM Mobile users to access Siebel CRM applications securely from BlackBerry smartphones. It provides an additional level of integration beyond the existing BlackBerry Browser access, a result of collaboration between Oracle and Research In Motion.

The latest release of Oracle's hosted contact center software Contact Center Anywhere 8.1.1 includes administration and platform management enhancements. It also features better bandwidth usage between client applications over the Internet and LAN and optimizes network usage by routing voices through the core systems as needed. New system level reporting allows administrators to better monitor and track changes to the system configuration and user interface enhancements.

Author: Barney Beal @ SearchCRM.com

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