How To Combine ERP With CRM

A number of companies wish to use ERP as a method that can simply allow them to integrate the existing elements of their business. However, this will only improve one aspect of your organization. To truly be effective, it may be necessary to combine the benefits of ERP with those of CRM, which stands for Customer Relationship Management.

It is important to realize that CRM is a concept that stretches far beyond the technical limitations of ERP. Depending on the size of a company, they may already be dealing with a sizeable number of vendors, and as can be expected, each vendor will promot the benefits of their product.

If a company wants to succeed, they must decide if the solution suits their needs. The vendor will tell you anything you want to hear in order to gain your business. Smart companies will need to look beyond this. There are a number of ways you can tell whether or not a CRM system is useful for your organization. In most cases, the decision should be dependent on your goals. If your company demands efficiency, combining CRM with ERP may be a great way for you to succeed. It should also be noted that some companies may not find the combination of CRM with ERP to be very effective. If your company wants to effectively integrate your data and resources, you will want to look for reputable ERP vendors.

If the goal of a company is to avoid specific risks, it may be a good idea to look for a CRM system that is directly connected to an ERP vendor. The reason why I say this is because these institutions will see CRM solutions as being highly valuable. The reason why they are considered to be valuable is because they with deal with companies that are considered to be the primary drivers of competition. In addition to this, many will consider ERP vendors to be a safe option. The costs may also be lower. When CRM is properly combined with ERP, an infrastructure can be created that will allow a company to operate at a high level of efficiency.

It should be expected that the ERP vendors will make claims saying that their products offer the highest levels of integration. There are a number of methods a company can use to successfully leverage ERP with CRM. These methods will almost always lead to the organization becoming more effective. To do this successfully, it is first important to understand how the integration can have an effect on the value chain of the company. The value chain can be defined as the framework that will help a company find the activities that an organization will use to compete in the market. It is also important to understand how these activities will effect the overhead of the company.

When front office systems (CRM) are combined with back office systems(ERP), the organization will have structure that will allow their various processes to move quickly and efficiently. As you can see, the company would greatly improve, and there are a number of reason for this. When the integration is performed in a tight manner, a powerful view of CRM and ERP will greatly enhance the decision making process. While this may not always occur as planned, it is easy to see why combining these two elements can lead to a great deal of success.

It should be noted that a trade off may need to occur between the advantages of integration and those of functionality.

The option that a company chooses will be dependent on their goals. The goal of one company may differ from another. Perhaps one of the most impressive things about ERP is that the vendors are marketing their products towards clients who are on a budget. There are a number of reasons why this has occured. The ERP system allows a company to operate at a higher level, and the cost of implementation can be reduced. When the CRM is used, the customization needs of the back office system may be reduced. It should be noted that the cost of integratiom makes up about 60 percent of the CRM budget for the first 12 months.

Source: www.exforsys.com

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Oracle E-Business Suite: Software Factory Development Process

The Software Factory concept is based on a production line for systems from user requirements to software delivered. This production should be done without any direct communication between developers (production line workers) and users, system analysts and designers (customer side), based upon a scope, schedule, costs and quality standards.

A software development process is a fundamental piece to a software factory success, it considers all software development cycle and help project activities and resources management (plan and control).

Software Factory for Oracle E-Business Suite Projects uses a software development process based on AIM Advantage (Application Implementation Method). AIM Advantage is a proven, comprehensive method and toolkit to successfully guide implementation of an Oracle Applications solution. Developed and sold by Oracle Corporation, AIM is used by Oracle consultants, partners and customers when implementing Oracle Applications.

Talking about Oracle Applications extensions only, AIM offers templates and tools for all extensions development cycle, considering problem definitions phase, business requirements analysis, system analysis, design, build, test and transition to production environment. The activities executed can be categorized as follow:

• Project Management: project scope definition activities; version control; work, quality and risk plans; human resources organization, training and allocation, and so far;

• Business Requirements Mapping: based on specific business requirements and Oracle Applications functionalities gaps, customizations (extensions) will be planned and developed;

• Module Design and Build: activities to estimate, plan, design, build, test and document custom program modules (forms, reports, database, etc);

• Business System test: integrated approach to testing the quality of all application system elements;

• Performance Testing: these activities helps the project team define, build, and execute a performance test on specific system modules and configurations;

• Adoption and Learning: accelerates the implementation team’s ability to work together through organization-specific customizations learning.

Other important development process features are standards names for file structures, tables, fields, variables and others key elements used during development activity. This facilitates upgrades procedures and applications maintenance.

If you would like to see how an Oracle Applications customization would be using such a techniques you can contact us, we are able to work with you on your company specific needs with great results and quality with affordable costs.

Author: Sandro Marques

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List Of Top Accounting Software For Your Business

Simply put, accounting is the lifeline of a business. Accounting deals with summarizing, analyzing and reporting the financial data and information about a business. An accounting software records and processes the accounting transactions of a business within its functional modules. Financial statements consisting of the balance sheet, profit and loss account, and statement of changes in financial position can be easily prepared with an accounting software.

An accounting software is all about the various functional modules that it has. Some of them are- General ledger which takes care of the company's financial dealings; Accounts Payable where the company enters its bills and pays the money it owes; Accounts Receivable where money received is entered.

The different categories or types of accounting software are as follows:

a) Small business/personal accounting software which are mainly meant for home users. They are simple and inexpensive with simple functioning such as management of budgets.

b) Low end accounting software are for small business markets that are capable of serving a single national market. Such software are characterized by 'single entry' products.

c) Mid market accounting software are for companies with large businesses. These software are capable of serving the needs of multiple national accountancy standards and facilitate accounting in multiple currencies.

d) High end accounting software are complex and expensive business accounting software that are also known as Enterprise Resource Planning or ERP software.

However, you have to keep certain things in mind before buying an accounting software, like the prices of the software, its different features, its after-sales support and alike. Most of the accounting software include all the important accounting modules. The more specialized features a software has, the more expensive it becomes. Your software features must be compatible with your business. Also, the after-sales support is important like FAQ package, local service center and others.

There are a lot of top accounting software available in every category. So, it is not easy to select the best ones. Below are top five accounting software in every category.

A. Small business/personal accounting software:
1. ePeachtree (Best Software)
2. MYOB Plus for Windows (MYOB Software)
3. Peachtree Complete Accounting (Best Software)
4. QuickBooks Online (Intuit)
5. Small Business Manager (Microsoft)

B. Low-End Accounting Software:
1. BusinessVision 32 (Best Software)
2. MAS 90 & MAS 200 (Best Software)
3. QuickBooks Pro 2003 (Intuit)
4. ACCPAC Pro Series (ACCPAC International)
5. Vision Point 2000 (Best Software)

C. Middle-Market Accounting Software:
1. ACCPAC Advantage Series Corporate Edition (Best Software)
2. Great Plains (Microsoft) MAS 90 & MAS 200 (Best Software)
3. Navision (Microsoft)
4. SouthWare Excellence Series (SouthWare)
5. SYSPRO (SysproUSA)

D. High-end accounting ERP Market:
1. Axapta (Microsoft Software)
2. e-Business Suite (Oracle)
3. MAS 500 (Best Software).
4. Solomon (Microsoft)
5. ACCPAC Advantage Series Enterprise Edition (Best Software)

In compiling the above list, a variety of factors such as feedbacks from customers, scalability of the software, and after-sales support are used. Also, the different attributes for different categories have been considered like for ERP software, attributes such as manufacturing solution, supply chain solution and database solution. The above compilation may not be all inclusive and some people might choose to differ with it but it is almost near to perfect list.

Author: Ashish Jain

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