Abu Dhabi Water and Electricity Authority has implemented Oracle Utilities Customer Care and Billing, which is expected to enhance customer service, streamline business processes and accelerate revenue collection.
Oracle provides a modernized user interface that helps the Abu Dhabi Water and Electricity Authority (ADWEA) call center representatives to process customer requests. The bilingual Arabic-English capabilities inherent in the Oracle application provide the ADWEA with flexibility that simplifies hiring and training new staff.
With Oracle, the ADWEA provides its customers with accurate utility bills based on systematic meter-reads that include supplementary consumer information concerning rates and other services. The ADWEA has also improved its business processes to accelerate bill printing and distribution and shorten its payment collection cycles.
Saeed Nassouri, project manager at the ADWEA, said: "Oracle offers us the flexibility to access a single customer view and use that information to accelerate our service delivery and billing processes. Even more importantly, Oracle provides a scalable foundation for us to fully automate our metering and billing operations."
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