Oracle software implementation helps police deal with enquiries

A software implementation from Oracle has helped Dubai Police significantly speed up its operations, a senior official from the force said today.

Speaking a press conference at the GITEX Technology Week trade show, Colonel Ahmed Hamdan Bin Dalmook, manager e-services department, Dubai Police, told attendees that Dubai Police's deployment of an electronic messaging system from Oracle had enabled it to substantially improve its response times, operational performance and efficiency of transactions.

The software giant built a robust foundation to automate and streamline Dubai Police's messaging processes using its Oracle Database software.

The system, which is now used by more than 5000 people in Dubai Police, replaced the previous manual transmission of documents between departments and external entities.

The Oracle solution enabled correspondence and documents to be organized and available on demand as searchable content, with the integration of e-mail and fax resulting in faster response times and more efficient operations.

"In line with Dubai Government's e-government initiative, Dubai Police had a strategic need to migrate toward an enterprise-level IT infrastructure to enhance productivity and streamline operations," said Hamdan Bin Dalmook.

"We wanted to organize and automate our daily correspondence, and align our business processes between departments," he added.

"Oracle has developed a superior and secure database offering which is ideal for government organizations and addressed our critical requirements around data privacy and protection, regulatory compliance and data consolidation," he went on to say.

Oracle also supplied Dubai Police with a unified architecture and repository for managing internal and external documents and files.

Dubai Police was the first government department in the region to implement the units from Oracle, Bin Dalmook added.

Author: Michele Howe