EnergyAustralia adopts Oracle utilities outage management solution

Oracle has announced that EnergyAustralia has implemented Oracle Utilities Network Management System as its outage management solution. The new system allows EnergyAustralia to quickly identify, report on and resolve power outages, while providing accurate restoration status updates to customers.

The Oracle utilities outage management solution is an integrated suite of real-time operations technology applications that integrate existing customer information systems (CIS), geographic information systems (GIS) and other network management systems.

The application suite provides increased visibility throughout EnergyAustralia's network, enabling the company to better manage its transmission and distribution assets. The solution also provides EnergyAustralia with the real-time insight required to quickly make informed decisions regarding power outages and related service issues.

Lynton Jamieson, executive manager of network customer operations at EnergyAustralia, said: "For more than a century, EnergyAustralia has been committed to providing the highest quality service to our business, public sector and residential customers. Oracle utilities outage management solution helps us reduce power outage durations and provide superior responsiveness and communications during times of greatest customer need."

Source: Datamonitor