BSNL Inks With Oracle

Monday, the media reported that Bharat Sanchar Nigam inked a deal with Oracle that comprise Oracle applications, Oracle Database and Oracle Fusion Middleware that would drive BSNL's aggressive growth plans and enhance customer service delivery. Oracle would also provide BSNL with Siebel CRM to provide next-generation services to customers.

The Chairman and Managing Director of BSNL, Kuldeep Goyal, said that the company has undertaken a decisive step towards extensive deployment of IT solutions for enhancing customer service and enabling faster rollout of services. The project seeks to enhance customer service delivery across the organization and would be able to enhance customer care and would reduce operational costs and increase revenue realization for effectively meeting the new challenges in the telecom sector.

BSNL has 7 core customers across the country and plans to invest extensively in technology.

Source: www.nasdaq.com