Hellenic Telecommunications implements Oracle's application suite

Oracle has announced that Hellenic Telecommunications Organization, a communications service provider, has implemented an end-to-end application suite from Oracle to support its IT transformation initiative.

Oracle said that Hellenic Telecommunications Organization (OTE) has implemented a comprehensive customer relationship management, operations support system (OSS) and enterprise resource planning solution from Oracle.

The OSS components included Oracle Communications Order and Service Management, Oracle Communications Service Activation and Oracle's inventory management system to enable automated fulfillment of asymmetric digital subscriber line broadband services.

OTE has also recently implemented the Oracle E-Business Suite to improve visibility into business data across the enterprise and enhance operational efficiency in its financial, corporate customer services, supply chain and human resource functions.

David Sharpley, vice president of product marketing and channels for Oracle Communications, said: "OTE's selection and implementation of Oracle applications will provide the necessary foundation to help the company to create a sustainable competitive advantage and excel in customer service."

Source: www.cbronline.com