Polkomtel Selects Oracle to Enhance Customer Experience

Leading Polish Mobile Provider Selects Oracle's Siebel CRM and Oracle Communications Service Fulfillment Suite to Improve Automation and Customer Experience.

Oracle today announced that Polkomtel, a leading mobile provider in Poland, has selected Oracle's Siebel CRM, Oracle® Communications Order and Service Management, Oracle Communications Service Activation and Oracle Communications Inventory Management to help improve operational efficiency, enhance customer service and enable rapid deployment of next-generation services.

In order to maintain its competitive advantage in Eastern Europe's growing communications industry, Polkomtel is focused on driving innovation, enriching its product offering, improving customer care and increasing operational efficiency. To help meet these goals, Polkomtel will replace its inflexible legacy provisioning systems with an automated mobile provisioning system built on the Oracle Communications Service Fulfillment Suite. In addition, Polkomtel will implement Siebel CRM to manage and track all customer interactions, empowering customer service and sales representatives to provide a more personalized, satisfying customer service experience. Polkomtel expects to achieve improvements in its day-to-day operations that will have a positive impact on operational efficiency as well as increases in average revenue per user (ARPU).

"We chose Oracle's mobile provisioning solution and Siebel CRM due to their rich, out-of-the-box functionality and ability to help us accelerate service delivery and reduce time to revenue," said Konrad Kobylecki, chief operating officer, Polkomtel. "The integration with Siebel CRM will provide additional benefit by helping to further streamline the order-to-fulfillment and issue resolution processes."

"Poland is experiencing extremely high mobile subscriber growth and Polkomtel is at the forefront of innovation and customer service in the region," said David Sharpley, vice president of product marketing and channels, Oracle Communications. "Polkomtel's selection of Oracle's end-to-end and integrated communications application suite will enable Polkomtel to continue its growth with improved efficiency and enhanced customer service."

Siebel CRM enables organizations to transform the customer experience. Siebel CRM delivers comprehensive CRM capabilities, tailored industry solutions, role-based customer intelligence and pre-built integration that provide a highly responsive, fully integrated client view across all channels.

The Oracle Communications Service Fulfillment suite automates the entire provisioning process in an integrated manner including order management, inventory and service activation. Oracle Communications Order and Service Management coordinates the many diverse tasks that make up the end-to-end service fulfillment process, including installing equipment in a point of presence, triggering billing once the service is activated in the network and coordinating processes between engineering and operations. Oracle Communications Service Activation manages the activation of complex services in a flow-through manner across multiple technology domains, reducing deployment costs and significantly increasing agility. Oracle Communications Inventory Management enables tracking of all network resources ranging from physical equipment to network locations and addresses, and supports end-customer services and network technologies.

Source: www.crm2day.com